Guest Complaints & Courtesy Compensation Desk
Track issues, assign investigations, record resolutions, and issue folio credits or upgrades.
| Case # | Villa & Guest | Category | Issue Description | Priority | Compensation | Status | Action |
|---|---|---|---|---|---|---|---|
| #CMP-1 | Villa WV-101 Alexander von Habsburg | ac_maintenance | Master Bedroom Climate Control Thermostat Fluctuation Guest reported AC was maintaining 24C instead of requested 19C in the evening. | high | \$100.00 Credit | resolved | Resolved |